client results

What happens when your business gets an operating system.

Real outcomes from real healthcare practices that deployed Smoothscale HealthOS background services.

featured case study

Brennon Behavior Group

Adrianne Brennan · Owner

The Challenge

Patient onboarding was creating an endless series of tasks that overloaded administrative staff. As demand for services increased, the practice faced a direct choice, slow down growth or hire more administrative staff to keep up. Neither option was acceptable.

The solution

Smoothscale HealthOS deployed automated claims processing and billing workflow digital background team members to handle the administrative load that was growing with patient volume.

The results

Hours → Minutes

Billing time reduced dramatically

Zero additional headcount

Scaled to meet increased demand without new admin hires

Fewer errors, less stress

Cleaner claims and improved staff morale

Patient onboarding used to feel like an endless series of tasks that overloaded our administrative staff. When the demand in our services increased, we were faced with a choice to either slow down our growth or to bring on more administrative staff to keep up with the demand. But with automated claims processing, we are able to meet the increased demand for our services easily and without any additional administrative burden. Billing time has been cut dramatically, and is smoother than ever. What used to take hours of back and forth is now handled in minutes, with fewer errors and less stress on our staff. The bot has truly streamlined our workflow, freeing up our team to focus on what matters most, our patients. It has been a game changer for efficiency and morale.

Adrianne Brennan · Owner, Brennan Behavior Group

outcomes by service

Outcomes by Background Service

A snapshot of the operational outcomes practices see once each background service is running. Ordered by the services most commonly deployed first.

Revenue Cycle Management

Faster claim resolution

Reduced days in A/R

Fewer denied claims requiring manual rework

Prior Authorization

Reduced auth delays

Fewer missed deadlines

Clinical staff time redirected to patient care

Intake & Insurance Validation

Faster patient onboarding

Fewer front-desk bottlenecks

Reduced eligibility errors

Waitlist Management

Reduced patient dropout from waitlist

Faster slot fill rate when openings occur

Patient Follow-Up CRM

Improved patient retention

More consistent touchpoints

Reduced manual follow-up burden

Marketing

Consistent brand presence maintained regardless of operational workload

Accounting Payroll

Reduced manual entry errors

Faster payroll processing

Finance team focused on analysis

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SmoothScale HeathOS

The Business Operating System for Behavioral Health

Results shown are from actual client implementations. Individual results may vary based on current collection rates and operational efficiency.